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In the Azure portal, select Activity Logs to view auditing information related to Customer Lockbox requests. Auditing logsĬustomer Lockbox logs are stored in activity logs.
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Someone at an organization has an issue with their Azure workload.Īfter this person troubleshoots the issue, but can't fix it, they open a support ticket from the Azure portal. The following steps outline a typical workflow for a Customer Lockbox request. To enable Customer Lockbox, the user account needs to have the Global Administrator role assigned. You can now enable Customer Lockbox from the Administration module in the Customer Lockbox blade. The following services are currently in preview for Customer Lockbox: Virtual machines in Azure (covering remote desktop access, access to memory dumps, and managed disks).The following services are generally available for Customer Lockbox: Supported services and scenarios General Availability
Use my lockbox how to#
This article covers how to enable Customer Lockbox and how Lockbox requests are initiated, tracked, and stored for later reviews and audits. It is used in cases where a Microsoft engineer needs to access customer data, whether in response to a customer-initiated support ticket or a problem identified by Microsoft. In those rare circumstances where such access is required, Customer Lockbox for Microsoft Azure provides an interface for customers to review and approve or reject customer data access requests. Most operations, support, and troubleshooting performed by Microsoft personnel and sub-processors do not require access to customer data.
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To use this feature, your organization must have an Azure support plan with a minimal level of Developer.